Terms & Conditions

Terms & Conditions

Terms & Conditions

RIGHTS GRANTED/RIGHTS RESERVED
The Content is for your personal use only and you may download the Content onto only one computer hard drive. You agree not to (and agree not to assist or facilitate any third party to) copy, distribute, transmit, reproduce, publish, commercially exploit or create derivative works from the Content.
Goods will only be sent to you after we have recived the payment.
Some of our products are fragile and this will be stated in a disclaimer if you select to buy them. We do not hold any responsibility for any damage these certain product encounter during posting.

We shall not be liable to you for any unforseeable losses
We shall be excused performance of any of our obligations in relation to the goods if caused by circumstances beyond our reasonable control.
We shall be entitled to cancel the order of goods or suspend delivery if we are unable to obtain payment.
These terms do not affect your statutory rights.

Feedback and Complaints:
In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0161) 480 0735, +44 (0161) 480 3022, or email stage2door71@yahoo.co.uk. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

Our opening hours are from 09.00am to 17.30pm Monday to Saturday.
We always welcome feedback from our customers and are continually looking at ways to improve our service.

*Once a customer has commited to payment they must have an option to cancel at this point!, after that the customer is commited to completing their order.

Address: 16-20 Little Underbank, Stockport Town Centre, SK1 1JT
Tel: 0044 161 480 0735
Tel: 0044 161 480 3022
Fax: 0044 161 355 9136
Email: stage2door71@yahoo.co.uk
VAT: 157 561 253

Opening hours:
Monday - Saturday 9am - 5.30pm
Sunday 11.30am - 3.30pm

Returns

Customer satisfaction is very important to us and our service is our number one priority. We believe our Returns Policy is fair and open. However, there are some stipulations we make in the interests of hygiene.

In the unlikely event of your goods arriving in a damaged or faulty condition as a result of a manufacturing fault, we will replace your goods or issue a refund if you prefer(within 7 days of receipt).

We cannot accept any returns that are soiled, worn, damaged or laundered. For hygiene purposes, we regret we cannot accept any returns on wigs or make-up, we can replace damaged packaging on make-up items

If the goods are merely unwanted, we can only accept them back in brand new condition and within 14 calendar days from our shipment date to you. If you spent over £20 and recieved a free postage, then this will be deducted from your refund.

For an exchange or a refund, returns should be received by us (or requested by you) within 14 calendar days from the date your order was shipped and include the original unopened packaging, we recommend that you use a registered postal service to return your item. The Stage Door will not be held liable for the cost of return or lost parcels, nor can not deal with items not returned to us

Please ensure you enclose a copy of your original INVOICE, and a NOTE telling us your requirements, in the package with your return. If this is not done - we can't handle your return !

MOST IMPORTANT. If you are returning goods from outside Europe – please ensure your package is clearly marked RETURNS. If you do not do this – there may be UK customs duties levied on the goods and we cannot accept delivery. In this event the package is likely to be returned to you and you will be liable for the duty.

IMPORTANT - If you are returning items from USA via Fedex, there is a charge levied of 30 UK Pounds (by them - not by us !!). Please note, if this charge is raised, we will have to charge it to you. Therefore -we suggest you use AIRMAIL in preference.

RETURNS AND EXCHANGES
Shipping charges will be applied to your replacement order as per normal rates, However – if the replacement is a result of our error – there will be NO shipping charges applied and we will refund return post to you in full.

PACKAGES RETURNED TO US AS NON-DELIVERED
Shipping charges to re-send will be applied as per normal rates

RETURNS FOR REFUND OR CREDIT
You can return any purchase made over the web to us subject to the following conditions:
Items must be returned unused, with all original packing material within 7 days of purchase.
Items must be returned in saleable condition
Items such as Makeup, teeth, tights, underwear and wigs cannot be refunded due to hygiene reasons
We do not refund outbound or inbound shipping costs, if you are returning an item to us we recommend; royal mail recorded delivery service as we can not be held responsable for loss or damage of your returned item.

STORE CREDIT REQUIRED
Refunds are made within 7 working days from the date we receive your return and in the same method you used for your original payment. We regret we cannot process your exchange/refund unless these terms are complied with.

PRICE & DELIVERY The price of the Products shall be the price quoted on the Site.Store prices are normally different!. We reserve the right to change the price of any goods if an error has been made.

ORDERS FROM WITHIN UK and EUROPE All the prices shown on our site include UK VAT @ 15% - we are obliged to
include and show this tax for all orders that are shipped to an address within the UK or European Union (EU)
The prices shown in your shopping cart separate this VAT for your
information. If you are shipping your order to an address outside of the EU then the VAT will be deducted from the order.

Our VAT Registration number is GB 157 561 253

INTERNATIONAL ORDERS
(Anywhere outside The European Union)
The figures shown in your shopping cart separate the VAT for your information.
The VAT is deducted from the total price when you select *Country* when you register your details on the Order Form.

PERSONAL INFORMATION POLICY
We will ask for personal information such as credit/debit card details, postal address, email and telephone to enable us to fulfil orders and inform you of any new developments and promotions. We will not supply personal information to third parties , if you do not wish to receive updates from us please let us know by email to info@stage-door.co.uk In order to avoid errors in deliveries please ensure that any personal information held by us is up to date.We will not be responsible for any loss incurred as a result of incorrect personal information supplied by you.
Should you wish to be removed from our database please notify us by email to info@stage-door.co.uk

If you have any questions/comments about privacy, you should email us
info@stage-door.co.uk